We bring to your attention a very simple and convenient extension that has proven itself in practice: Magento 2 FAQ Module & Knowledge Base Extension by Mirasvit. Magento 2 FAQ Creating an SEO-friendly resource center for your store is its main task.
Effective use of resources is the key to success. As a business owner, you face the daily challenge: how to use resources most efficiently to achieve maximum results? How can we achieve this in less time and for less money?
Create a thorough, understandable knowledge base for your business, because this is the necessary step to save you time in the future, attract satisfied customers and relieve the support service.
Why is it so important to build a good knowledge base?
Let’s highlight several reasons:
1. Clear and simple product answers make customers happy, saving them from waiting for support.
2. The support service is used more efficiently. Your Magento 2 FAQ Page by Mirasvit will now resolve issues that don’t require human intervention.
And very complex questions, which cannot be solved with the help of references and articles, will be solved by people.
3. Sales will increase. The sooner a user clears up any uncertainties, the more likely they will buy your product.
4. User care. You emphasize the importance of time, considering both your own and your customers. Additionally, the knowledge base ensures constant 24/7 assistance.
5. Consumers are increasingly choosing to search for information independently. Research indicates that currently, it accounts for around 70% of users.
6. Confidence in your business grows. Quality should be evident in everything you do. A meticulously crafted reference database will leave a positive impression on your users.
What features do you get with Magento 2 FAQ Module & Knowledge Base Extension?
Modules from Mirasvit have proven themselves primarily due to their ease of use and advanced developments and solutions.
Here is the most important functionality of the module:
• Effortless information search. The user will find the necessary information by exact phrase, phrase, or word.
• Get specific outcomes. Users will find a list of results in the chosen category. Easily navigate between articles using tags and breadcrumbs. Link all pertinent information using tags, categories, and breadcrumbs.
• Easily customize your FAQ Page with the user-friendly admin panel editor. Personalize the page to suit your preferences and needs, creating a unique design using either the WYSIWYG editor or HTML source code changes.
• Craft search engine-optimized URLs for your articles, enhancing their visibility. Optimize SEO by configuring pages for search display and adding distinctive meta titles, snippets, and descriptions. Elevate your presence on Google!
• Keep track of article rankings to gauge user satisfaction and effectiveness. Ratings provide valuable insights into the helpfulness of your articles.
Conclusions
Increasingly, users prefer online help to direct contact with the support service. Therefore, it is worth thinking about creating a unique reference and answering customers’ questions, which they often ask.
The effective knowledge base adheres to several key criteria:
- Information is readily accessible.
- Information is easily comprehensible.
- Articles are optimized for SEO.
Follow these recommendations. Everything will work out for you.
